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Forum Discussion
TheMartian
Jan 27, 2020Aspirant
Orbi RBR20 looses internet connetion
I bougth the Orbi RBR20 in mars 2019 and everythinhg work smooth up till where the firmware was "updated" to newest release some time around october (?) 2019. From that point, internet connection dro...
TheMartian
Feb 04, 2020Aspirant
Thank you for your swift response!
I have the 2.3.5.26 firmware. The modem is Technicolor TC4210.cd, provided by the internet provider, and has not wifi, only lan.
Circle is part of why i bought netgear at all son no option to skip it.
My point is:
Evereything worked 100% fine from mars 2019 and to some time last autumn, when the latest firmware was released.
That makes the firmware the only source to this mess and it should be easy for netgear to remedy that,
I see myself as an average user and to me your suggerstions are like greek :) Further, i have no intention spending endless hours doing the job that Netgear should be doing in the first place, namly making this **bleep**ty product work. But of course with a consumer policy ten times worse than apple, my best and only option is to return the orbi to the shop, get my money back and buy something that actually works, and if it does not, i can get help without having to pay extra money for it.
Again, thank you for taking your time, but this is a bit too much for me :)
Best regards, John
FURRYe38
Feb 04, 2020Guru - Experienced User
I would factory reset the RBR and set up from scratch. This time, don't enable Circle. Seen others with various issues with Circle and Armor features.
I would factory reset the ISP modem and let it setup and sync with the ISP services as well.
Besure your using a good quality LAN cable between the ISP modem and RBR. CAT6 is recommended.