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Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
One RBR20, 3 RBS20's
Firmware 2.3.1.44 (all devices)
ISP modem is an Arris TS1602
Home size is 2088 sq ft, one satellite is in a separate shop. Closest satellite is about 25 feet, but it's got two walls between it and the router.
I have no control over the specific channels - it auto connects on either 2.4 or 5 Ghz, but I see no way to manually select a specific channel. No wifi neighbors - clean spectrum, I live in the country. The problem isn't just with wifi - even the ethernet connected laptop can't connect to the internet until I go through the configuration all over again.
v44 should not be on your 20 series system i think. Unless you updated via AutoUpdate?
v28 is most current on the NG download site.
https://www.netgear.com/support/product/RBR20.aspx#download
You sure this is a 20 series Orbi system? Lets confirm model # please.
I've only used the auto-update, never a manual firmware update. It's DEFINITELY and RBR20
