Orbi RBR20 Losing Configuration

About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...

sjayt
Apr 29, 2019
OP here.

This weekend I took the advice of this thread and things I had learned, and have resolved the issue.

1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.

2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).

3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.

4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.

After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.

I'm ready to call this case closed. Thanks all.

FURRYe38
Guru - Experienced User
Mar 29, 2019
Try a FW update to v44 if you see it in the auto update on the routers web page. If thats not available, update to v28 which the files are available for download on NG support page. Factor reset after updating and setup from scratch.

Phardy wrote:
My RBR20 repeatedly loses all my WiFi configuration settings. Worked perfectly for months, now, as of last few days, I can save the settings, but rebooting the router causes the router WiFi settings to default to the original settings.
My router is the RBR20 with 1 satellite.
Firmware version is 2.2.1.210
- Steve_Hil
  Tutor
  Mar 30, 2019
  I recently started having the same issue with an RBK20W kit (RBR20 Router + RBW30 Satellite).
  
  The units had run great for several months, but then on 3/16, and again on 3/26, it tossed out the config and reset to defaults.
  
  It also just happened again, tonight - 3/29.
  
  I don't recall what firmware was on it, out of the box, but it had auto-updated to V2.2.1.210, a few months back.
  
  The Orbi itself, while configured, will not see any new firmware available, so my next step is to manually update it, and get off V2.2.1.210 firmware.
  
  As an earlier response commented, I'm not sure how/where the OP got the .44 firmware.
  
  On the D/L pages, the available firmware is:
  
  https://www.netgear.com/support/product/RBR20.aspx#download - RBR20 Firmware Version 2.3.0.28 Download File size: 28.4 MB
  https://www.netgear.com/support/product/RBW30.aspx#download - RBW30 Firmware Version 2.3.0.4 Download File size: 18.5 MB
  
  The devices are not in my home, but a friend's condo. I won't be able to report on any results until I'm there, tomorrow.
  
  Other than a possible firmware issue, the only other long-shot idea I have at the moment, is to plug the base router into a better quality surge protector, rather than the cheap power-strip it's in, now. A good APC unit will provide power conditioning, as well as surge protection. It's not common, but I have seen small surges blow out saved device configs.
  
  The router is plugged into a VZW FIOS small indoor ONT - Image @ https://bit.ly/2uzgtkv - whilch I'll also be plugging into the APC.
  
  Unfortunately.. Orbi, like most home/SoHo routers, is utterly useless at keeping quality logs, has zero SNMP tools, and since this issue causes a full reset, any on-unit logs, are wiped out.
  
  So, it's a bit of a crap-shoot.
  - ekhalil
    Master
    Mar 30, 2019
    The router should not reset itself to default settings.
    
    Likely, you have a poor password and someone is just playing with you! Please make sure to have a stronger admin password.
    
    If I check my Logs, I see hundreds of remote login trials daily.

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Orbi RBR20 Losing Configuration