NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
I have the same problem. Reset router and save config? Really? That’s the lamest resolution I have ever heard of. A router should not be loosing its config after a reboot. I reboot orbi and the custom WiFi ssid is lost along with everything else I added. This product is junk.
Try manually upgrading to v44 on your system. Seems to fix this issue if done correctly.
If you can't seem to do this, then you'll to contact NG support and ask for help and information. If need be ask for an RMA:
https://www.netgear.com/mynetgear/registration/login.aspx
choloman wrote:
I have the same problem. Reset router and save config? Really? That’s the lamest resolution I have ever heard of. A router should not be loosing its config after a reboot. I reboot orbi and the custom WiFi ssid is lost along with everything else I added. This product is junk.
i updated my rbr and rbs to v44 and amazingly it does not loose it's config on a reboot.