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Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
My RBR20 and RBS20 have been doing the same. I manually updated to V2.3.1.44 and having the same issues, Both devices reset to factory settings upon reboot. I did a config backup before upgrading. After FW update to.44 i tried to restore from config backup. File uploaded, settigns went to be applied, device restarted, when it booted up it had restarted back in factory settings.
Very frusterating. I'm about to pack these up and return to Costco.
If you still have a return policy, then return it to the place of purchase, if no, the you'll need to contact NG support and ask about an RMA.
Good Luck.
drummerbran wrote:
My RBR20 and RBS20 have been doing the same. I manually updated to V2.3.1.44 and having the same issues, Both devices reset to factory settings upon reboot. I did a config backup before upgrading. After FW update to.44 i tried to restore from config backup. File uploaded, settigns went to be applied, device restarted, when it booted up it had restarted back in factory settings.
Very frusterating. I'm about to pack these up and return to Costco.