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Solved
Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
I own an RBR20 + satellite from Costco. Everything worked until today!
Updates are pushed through automatically, I believe.
Current FW rev 2.3.1.44
Symptoms that began today include:
- SSID is not visible
- System config is reset
- There's no internet
- This site is not safe to explore
Called the ISP to review their router and internet works. Their routers AP broadcast is shutoff. I use my Orbi in AP mode only.
Testing
I've only unplugged/plugged the Orbi + Satellite.
Solution
I may return this device to Costco, third in the past six months and go back to a NightHawk if NG does not provide a solution for the community.
Just got off the phone with netgear. They say it's a firmware issue. Most recent. They say they are working on it.