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Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
Yes. Pity it took some people time to even try it, despite several suggestions
An interesting wrinkle seems to be that people can save their settings, do the recovery reset, reapply those old settings, and still stay in business.
This is contrary to the usual pattern, whereby reloading settings is a good way of bringing bugs back.
The ptiy for me is it took going to a community board to get any response. I first went direclty to Netgear support for help. After the
obligatory "so sorry you are having problems" response, they were silent for troubleshooting tips. I'm waiting for the next firmware auto update before I consider this issue solved.
So did you do the 30-30-30 reset? You mentioned you were going to try this...
mkepeter wrote:
The ptiy for me is it took going to a community board to get any response. I first went direclty to Netgear support for help. After the
obligatory "so sorry you are having problems" response, they were silent for troubleshooting tips. I'm waiting for the next firmware auto update before I consider this issue solved.
I did do the 30-30-30 reset this weekend. I'm hoping this will fix the issue.
