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Solved
Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
It's also recommended to do a factory reset and setup from scratch after new FW is applied if you seem to see problems afterwards. Seen problems appear or continue after new FW is updated. Reset and setup from scratch is helping to solve these oddities.
Steve_Hil wrote:
All,
After some exchanges with Netgear via Facebook, they opened a support case yesterday morning, and I'll update them with references to this thread, and my personal results and testing. However, they state they could not replicate the problem on FW V2.3.1.44. Since the problem has been random and none of us seem able to spot any red-flag conditions to trigger it, that's not surprising.
However, please be advised, that when I checked the Orbi unit this morning, it presented the availability of V2.3.1.48 to upgrade the base router - RBR20 in my case. My RBW30 Satellite is stil on V2.3.0.4 - however, one thing I had done, for testing, since I upgraded to FW .44 a few weeks back, was to remove the Satellite for a duration of testing.
In my case, after I upgraded to the .44 FW, my Orbi stopped loosing configs after random reboots, but I've still caught evidence of it randomly rebooting anywhere from 5-10 days. By coincidence, it happened to reboot 1-week ago, while I was near the unit and I grabbed debug logs.
For your awareness, the Orbi has a /debug.htm page you can manually load, where you can enable on-demand debug log captures, or debug @ reboot, and download to your local system. You can also enable Telnet - no SSH - but remember to always disable Telnet when you're done. The Orbi CLI is a trimmed down Linux system, to if you know your way around Linux, the same conventions apply, and you have a functional subset of commands to use.
If there is any greater progress with Support and/or this new .48 FW version, I'll provide the updates.
I get what you're saying, but my challenge back to Netgear, is that, this is a band-aid approach. It means their FW and system is not properly clearing NVRAM and/or loading config files, upon either reboots or FW updates.
So the whole 30-30-30 and/or factory-reset approach, is a band-aid handed to, and putting the onus upon, the community, to overcome a Dev bug issue in the product.
I'll do it, after Netgear responds to my most recent response to them, but as of earlier today, I'm putting the issue firmly in their hands to provide a demonstrated reason for the reboots/config-loss, or demonstrate a proven fix, where the units don't randomly reboot at all.
And BTW, my unit had a random reboot overnight, 3 days after I updated to FW Version: V2.3.1.48
I've provided them with more than enough logs and support data, and offered to setup a WebEx with senior support and/or Dev.. but the issue is fully on Netgear. I've already done more than enough troubleshooting on their behalf.
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@FURRYe38 wrote:
It's also recommended to do a factory reset and setup from scratch after new FW is applied if you seem to see problems afterwards. Seen problems appear or continue after new FW is updated. Reset and setup from scratch is helping to solve these oddities.
I agree, NG should fix this and I presume they will. Hopefully next FW update. You'll have to be patient and see what happens. Good Luck.
Steve_Hil wrote:
I get what you're saying, but my challenge back to Netgear, is that, this is a band-aid approach. It means their FW and system is not properly clearing NVRAM and/or loading config files, upon either reboots or FW updates.
So the whole 30-30-30 and/or factory-reset approach, is a band-aid handed to, and putting the onus upon, the community, to overcome a Dev bug issue in the product.
I'll do it, after Netgear responds to my most recent response to them, but as of earlier today, I'm putting the issue firmly in their hands to provide a demonstrated reason for the reboots/config-loss, or demonstrate a proven fix, where the units don't randomly reboot at all.
And BTW, my unit had a random reboot overnight, 3 days after I updated to FW Version: V2.3.1.48
I've provided them with more than enough logs and support data, and offered to setup a WebEx with senior support and/or Dev.. but the issue is fully on Netgear. I've already done more than enough troubleshooting on their behalf.
------------------
@FURRYe38 wrote:
It's also recommended to do a factory reset and setup from scratch after new FW is applied if you seem to see problems afterwards. Seen problems appear or continue after new FW is updated. Reset and setup from scratch is helping to solve these oddities.OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
sjayt wrote:
I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG
Not sure what you mean by "refuses to login correctly" but Chrome works fine here.
