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Forum Discussion
Solved
Orbi RBR20 Losing device autorization
Hello,
I'm using the acces control for more than one year without any problem.
But recently, i have tried to add 2 new devices to the allowed list, it works for some time and then randomly, the 2 new device are set back to the blocked status without any reasons.
It is really boring, any idea of the rootcause ?
Thanks for your help.
Firmware V2.3.1.58
Well, my theory about the "app" doesn't seem to be pertinent. One thing I keep forgetting to do is click on the "Apply" button. I do my business and go on to something else and then wonder why my change didn't take. You are probably more careful. So, "I got nothing".
People just hate doing a factory reset, but sometimes it is the only thing that works.
4 Replies
Was the FW recently updated when you started noticing this problem?
If so, you may need to perform a factory reset and setup from scratch and then re-configure Access controls.
mumugalou wrote:I'm using the acces control for more than one year without any problem.
But recently, i have tried to add 2 new devices to the allowed list, it works for some time and then randomly, the 2 new device are set back to the blocked status without any reasons.
Are you setting Access Control using the web interface or a smartphone app?
I'm using web interface
Well, my theory about the "app" doesn't seem to be pertinent. One thing I keep forgetting to do is click on the "Apply" button. I do my business and go on to something else and then wonder why my change didn't take. You are probably more careful. So, "I got nothing".
People just hate doing a factory reset, but sometimes it is the only thing that works.
