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Orbi RBR20 repeatedly loses wifi. Netgear Support no help
Hi, I have seen several posts on losing wifi signal, but nothing seems to be exactly related to my case. The wife wants me to get rid of the Orbi "POS" and get something that works. I'm hopi...
After losing connection at least another dozen times in three days, one more call to Netgear support resulted in my Orbi totally locked up to where i can no longer even access it through routerlogin(even after a factory reset). Based on that NetGear finally gave me an RMA.
I can't afford to be without intgernet for however long it takes to get a repalcement Orbi, so I found a used Velop AC4400 system for $140. Problem solved! Not only that, but setting up the Velop was really simple, and the app works better than the Orbi app. Best of all is that, rather than a router and satellite like the Orbi, each Velop unit is an actual router. So if the router goes bad in the future, I can just swap it with the one I am currently using as the satellite, and at least still have internet.
I'll send the Orbi back for replacement, and may keep it around for a back-up, but I have lost all confidence in NetGear products.
How about one more call to Netgear. "Eight attempts and no solution. It's time for an RMA on this box. Send me a new one."
One description was unclear to me:
ChefJeff wrote:My ISP is fiber optic. That means no modem - instead it has an optical network terminal. I consistently have internet with a wired LAN connection to my laptop.
Does this mean that the laptop is connected to the ONT and remains working at the same time that the Orbi loses connection? Or, does this mean that a laptop connected to the ONT remains connected for longer than the Orbi typically does?
Has anyone suggested looking at the DHCP lease the Orbi receives from the ISP? On the Orbi web interface, the Advanced Tab, click on "Connection Status". For example, Spectrum gives me a 1 day lease, and the Orbi typically renews it when half done (12 hours). We had a post recently where the Orbi would lose internet when the DHCP lease expired, indicating that something was going wrong with the lease renewal process.
"Does this mean that the laptop is connected to the ONT and remains working at the same time that the Orbi loses connection? Or, does this mean that a laptop connected to the ONT remains connected for longer than the Orbi typically does?"
No, I have to disconnect the Orbi from the ISP jack and plug in a LAN cable from the ISP jack to my laptop.
"On the Orbi web interface, the Advanced Tab, click on "Connection Status""
On the advanced tab, I don't see a connection status. Closest thing is "Advanced Home", "Setup", "Security", "Administration", and "Advanced Setup". Seraching all of those, all I see is DHCP Server is "ON".
My ISP has mentioned that they use about a four hour lease period. If something is wrong with lease renewal, would it be on my end or on their end?