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Orbi RBR20 repeatedly loses wifi. Netgear Support no help
Hi, I have seen several posts on losing wifi signal, but nothing seems to be exactly related to my case. The wife wants me to get rid of the Orbi "POS" and get something that works. I'm hopi...
After losing connection at least another dozen times in three days, one more call to Netgear support resulted in my Orbi totally locked up to where i can no longer even access it through routerlogin(even after a factory reset). Based on that NetGear finally gave me an RMA.
I can't afford to be without intgernet for however long it takes to get a repalcement Orbi, so I found a used Velop AC4400 system for $140. Problem solved! Not only that, but setting up the Velop was really simple, and the app works better than the Orbi app. Best of all is that, rather than a router and satellite like the Orbi, each Velop unit is an actual router. So if the router goes bad in the future, I can just swap it with the one I am currently using as the satellite, and at least still have internet.
I'll send the Orbi back for replacement, and may keep it around for a back-up, but I have lost all confidence in NetGear products.
As I mentioned, there is no ISP modem. This is a fiber optic system. Instead of a modem, there is an optical network terminal.
Have already tried all of the channels you suggested. Support has changed those setting several times. Currently manually set to channels 1 and 48.
Nearest wifi neighbor is 300 feet away. My daughter's boyfriend does have a wifi hotspot on his phone. Don't know if that is related, but we lose wifi whether he is here or not.
I'll try your recommended settings, reboot, and let you know what happens (although it may be several hours before I see any difference.
Sorry I was not clear. Connection status is on the Advanced home page, in the top right box. A 4 hour lease should mean that the Orbi begins to renew at 2 hours, and goes into a panic at hour 4. The Wikipedia article on DHCP explains the process.