Orbi RBR20 repeatedly loses wifi. Netgear Support no help

After losing connection at least another dozen times in three days, one more call to Netgear support resulted in my Orbi totally locked up to where i can no longer even access it through routerlogin(even after a factory reset).  Based on that NetGear finally gave me an RMA. 

I can't afford to be without intgernet for however long it takes to get a repalcement Orbi, so I found a used Velop AC4400 system for $140.  Problem solved!  Not only that, but setting up the Velop was really simple, and the app works better than the Orbi app.  Best of all is that, rather than a router and satellite like the Orbi, each Velop unit is an actual router.  So if the router goes bad in the future, I can just swap it with the one I am currently using as the satellite, and at least still have internet.

I'll send the Orbi back for replacement, and may keep it around for a back-up, but I have lost all confidence in NetGear products.