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Orbi RBR20 Roku Problem
Hey all, My apologies if this is a duplicate post. I thought I posted this question already, but must have never hit submit because I can't find it now. So, I recently bought an Orbi RBR20 with ...
CrimpOn,
I THOUGHT I replied, but don't see my reply now, SO, the factory reset worked perfectly!
After the reset I went through the connection setup and when the "college/dorm" or "home" question popped up I selected "home" and BINGO, streaming beautifully.
I thank you and so does my son since it's in his room!
SOLVED!
cobra427dan wrote:For some reason, when I try to connect a Roku to the Orbi, it thinks I'm either in a hotel or college dorm. If I tell it I'm home it will connect to the network, but not the internet.
This seems inconsistent with a later post:
cobra427dan wrote:I can't get past the "college/dorm" pop up. If I just close out of the process I end up with no connection.
I am trying to imagine what could cause the Orbi to pop up the question in the first place. I have a hunch that the Roku has connected to WiFi and is not able to reach "Mama Roku" to check in (ask about firmware updates, etc.) and has concluded, "Oh. I must be connected to one of those WiFi networks where the user has to check some box or something to get access."
When "Access Control" is turned on and the default is to "Block all new devices from connecting", the device will actually connect to the Orbi and get an IP address, but will be prevented from accessing anything (internet and other devices on the LAN).
Could you please humor an old geek and check on the Orbi web interface "Attached Devices" screen and see (a) if Access Control is on or off, and (b) if there is any mention on the Roku of being Blocked (or "Paused").
Thanks
- CrimpOn & plemans,
On the Orbi interface the Roku shows as being connected and having internet access and isn’t blocked or paused.
Oddly enough we have our 5th wheel parked on our property with a cat 6 cable running to an old NETGEAR WiFi extender and I get the same popup out there, but I can select “Home” and it works just fine.
Does being on 2.4GHz versus 5GHz have anything to do with it?
I’m stumped and incredibly frustrated.
I really appreciate- plemans,
Sorry I forgot to address your question.
Yes, the Orbi is connected via cat 6 to the Google router. It is hard to imagine how the WiFi channel (2.4G vs. 5G) could have anything to do with this issue.
Have you tried to "Factory Reset" the Roku Ultra?
Did we cover how this Orbi is connected to the internet? i.e. is the ISP device a "modem only" or a "modem/router"?
One easy way to tell is to use a computer to do a "trace route" to some well-known internet address, such as Google DNS server farm: 8.8.8.8.
The first "hop" sould be the Orbi router, usually 192.168.1.1.
The second "hop" should be a public IP address, i.e. not one that starts with 192.168 or 10.0
CrimpOn,
I THOUGHT I replied, but don't see my reply now, SO, the factory reset worked perfectly!
After the reset I went through the connection setup and when the "college/dorm" or "home" question popped up I selected "home" and BINGO, streaming beautifully.
I thank you and so does my son since it's in his room!
SOLVED!