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elaine29's avatar
elaine29
Aspirant
Feb 24, 2022

Orbi RBR20 router - trouble

For the last couple of years I've been using a Orbi RBR20 router and two satellites in access point mode  - However , without making any changes, recently the wifi connection is constantly dropping out.

 

I've checked the wifi provider and the NF18 modem is working well.

  • However the Orbi RBR20 router "does not support 802.11AC or newer WoFi technology which limits the range and speed of its signal. An update is recommended.

Please advise how to update the Orbi RBR20 to ensure it works consistently and with max speed

Thanks in advance

Elaine

8 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Feb 24, 2022
    elaine29 wrote:

     

    • However the Orbi RBR20 router "does not support 802.11AC or newer WiFi technology which limits the range and speed of its signal. An update is recommended.

    This is not correct.  The RBR20 Product Data Sheet clearly states that it supports 5G WiFi, including 802.11a/b/g/n/ac (page 4)

    https://www.netgear.com/images/datasheet/orbi/RBR20.pdf 

     

    Something has gone wrong, but this is not it.  Perhaps some more detail about how the "dropouts" manifest?  what is observed? which devices?

    • elaine29's avatar
      elaine29
      Aspirant
      Feb 24, 2022

      Thanks CrimpOn

      Unclear what seems to trigger wifi drop out - just that wifi is dropping out continuously: all devices lose wifi: PC, mobile phone; speakers

       

      Have run wifi speeds and they're all good - its just the cut outs

       

       

      I no longer love my wifi - as its stopping me work and play :(

      • CrimpOn's avatar
        CrimpOn
        Guru
        Feb 24, 2022

        Can you please confirm the firmware release on this Orbi?

         

  • CrimpOn's avatar
    CrimpOn
    Guru
    Feb 24, 2022
    elaine29 wrote:

    For the last couple of years I've been using a Orbi RBR20 router and two satellites in access point mode  - However , without making any changes, recently the wifi connection is constantly dropping out.

    There was probably a reason for putting the Orbi into Access Point mode. Can you share why that was done?

  • EileeenG's avatar
    EileeenG
    Aspirant
    Mar 11, 2022

     

    elaine29 wrote:

    For the last couple of years I've been using a Orbi RBR20 router and two satellites in access point mode  - However , without making any changes, recently the wifi connection is constantly dropping out.

     

    I've checked the wifi provider and the NF18 modem is working well.

    • However the Orbi RBR20 router "does not support 802.11AC or newer WoFi technology which limits the range and speed of its signal. An update is recommended.

    Please advise how to update the Orbi RBR20 to ensure it works consistently and with max speed

    Thanks in advance

    Elaine


    I. Am not sure about current firmware installed. Using Orbi mesh router onMac Mini OS 12 2 1