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ORBI RBR20 router is offline but satellite is online
The problem is ORBI RBR20 router is offline (red dot on app) but satellite is online (green dot on app). This cannot be right. I disconnected the ISP router and connected the Orbi to the Gigibit mode...
Thanks. I suspect that the issue is the Nokia does not provide a "public" IP address to the Orbi, and thus the Orbi thinks it is not connected to the Internet. One clue is that the Nokia provides (4) ethernet ports and seems to be doing "router stuff". (IGMP snooping, QoS, VLAN's)
http://www.goamt.com/wp-content/uploads/2015/08/7368_ISAM_ONT_G-240G-A_AMT.pdf
When searching for information on the Nokia, I came across this post: https://www.reddit.com/r/dubai/comments/a39kc5/du_router_nokia_g240gc_login_credentials/
I understand this is all absurd because the Orbi obviously IS connected to the internet since "it works."
I believe the satellite "green" light means that it successfully connected to the router, not that it has internet access.
The yellow (WAN) port has to be connected to the modem for the Orbi to recognize that it has a good connection.
Thank you for the response!
Ok, good to know. The funny part is that have great wifi speeds (200 mb plan getting 205 both up and down)
I have a received a gigibit modem and a seperate wifi router/switch from my ISP so I disconnected the ISP supplied router/switch and then connected the Orbi. The question I have is why do I have great speeds (data is turned off on my phone) when the Orbi RBR20 is all that I have connected and the "RB20 router" has a red light on the app that tells me its offline.
The ISP modem does have a fiber connection that was connected to their router with a patch cable.I simply unplugged their router.
I called my ISP and they said everything is good on their end and cant trouble shoot the Orbi naturally.
dstrbd wrote:Orbi RBR20 is all that I have connected and the "RB20 router" has a red light on the app that tells me its offline.
Now there are two questions:
- How can the Orbi app display a green dot for the satellite when the router has a red dot?
Answer: the dots indicate different things. - How can user devices be working when the Orbi router "ring light" at the top is red (technically "magenta")?
When you unplugged the ISP wifi/router and plugged in the Orbi, did you power off the fiber box for a minute and then turn it back on?
It is the yellow (WAN) port on the RBR20 that is connected to the fiber box?
The ring on top is not illuminated.
The app front page shows:
INTERNET
Offline
SATELLITES
1
Network Map
Internet (green dot)
Router (red dot)
Satellite (green dot)
I get wifi all over but why is the app telling me its offline?
- How can the Orbi app display a green dot for the satellite when the router has a red dot?