NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR20 Security Issue
On my security tab someone has somehow changed the email that my Orbi RBR20 system is registered under (which I bought new). Has my network been hacked and how to I fix this?
Nope. I have tried everything but the email associated with my security tab remains someone else's. I believe it is on Netgear's side as I have exhausted all angles on mine.
Sorry, but it is not clear to me what you mean by "Security Tab".
Is this the panel on the Orbi "app" titled Security?
Is it on a page in the Orbi web interface?
- Yes, the security tab on the app. Which means I cannot access that part at all - and also means the Bitdefender i paid for is not being attributed to my account.
Thanks, sorry for my confusion. I have never activated Bitdefender.
Since this is a subscription service, perhaps a link on this page will help:
If that does not, the only process that seems to help in these situations is to send a private message to one of the forum moderators by clicking on their screen name (users with that 'capital N' after their screen name) and provide information that should not be posted on a public forum. i.e. who you really are, how to contact you, and the specifics of the problem (device model and serial number, date you signed up for Armor, what this bogus email address is, etc.)