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Forum Discussion
Orbi RBR20 slow upload speed
I have a 300 mbps internet service plan with Xfinity and am having issues maintaining proper upload speeds when I run speed tests. My download speeds are typically between 250-350 mbps, and upload sp...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Is Armor or Circle enabled on the RBR>?
The modem manufacturer and model is Arris Surfboard SB6183. I am unsure how to check if armor is circle is enabled.
Once the update to firmware v2.6.1.36 was complete, resetting the modem and router seemed to fix our problems for the past couple weeks, but here we are again. Download speeds are fine, but upload speeds are back to 0.5 - 2mbps.
If you have Armor enabled, it wil be on your mobile Orbi app and also appear on the RBRs web page as enabled on the first page if you look at the RBRs web page with a web browser.
We do not have Armor activated on our device.
We have an Xfinity field technician coming tomorrow. I've spoken with Arris customer support and they've informed our downstream bonded channels are fine, but that our upstream bonded channels should be between 45-51 and our currently at 42. Arris also had me connect directly from the modem to my laptop, and the speed tests came back with the correct speeds which lead me to believe that there is an issue with the router, however, the Arris tech contined to say it is more likely the result of the upstream bonded channels power levels too low.
Any insight on this? We had a field technician come out about 6 months ago and informed of the upstream bonded channels being too low and they had no idea what I was talking about.