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Forum Discussion

abrabb's avatar
abrabb
Aspirant
Jun 28, 2022

Orbi RBR20 unable to access Web interface or connect to router from Obi App after firmware upgrade

I recently updated the firmware oy my Orbi RBR20 and after the upgrade I noticed that the Orbi application was no longer able to connect to the Orbi, same for Web Interface. I tried factory reset mul...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jun 29, 2022
abrabb wrote:

tried with a wired computer connected to the LAN port, laptop is getting an IP assigned 192.168.1.2. Netmask 255.255.255.0 and gateway 192.168.1.1 and Im able to ping the IP 192.168.1.1 but not able to open the page http:\\192.168.1.1,

"Not able to open as in:

  • No web page appears in the browser with a box asking you to authenticate?
  • The web page appears, but when you enter "admin" and "password", those credentials are rejected?
  • abrabb's avatar
    abrabb
    Aspirant
    Jun 29, 2022
    Hi Crimpon,

    No web page appears in the browser with a box asking you to authenticate like if the page does not exists or the web server service in the router is not running somehow.