Orbi RBR20 unstable internet during video calls

I'm experiencing similar issues:

• unstable network errors and interruptions during Zoom calls
• other apps seem to work fine, when doing VoIp calls on Telegram, Facetime, Whatsapp etc. I do not experience such issues, although I suspect it's because Zoom is more demanding in terms of bandwidth due to video streaming 
• happens on wifi, using wired Ethernet cable connected to the Satellite I never have any issues
• I have tried changing most settings as suggested but still happening
• I have just changed to a new 2.4Ghz channel to see if it helps, but I don't think it's that. I don't have many wifi networks and there are no channel collisions whatsoever.

My setup:

• Netgear Orbi RBR50 — Orbi AC3000 Tri-band WiFi Router
• Latest firmware (V2.3.5.30)
• Satellite on wired backhaul connection 

I have just realized I have double NAT - my ISP router is doing NAT + Orbi is doing NAT. Could this be related, perhaps?
I haven't experienced any issues with downloads, Netflix streaming or playing videogames on PS4.

Any pointers appreciated.

"satellite probably 15-20 feet away from router." <This is too close. 30 feet between RBR and RBS is minimum. 

Try setting channels 1, 6 or 11 on 2.4Ghz. These are primary channels to use. All other channels are sub channels used by the system and shouldn't be set as a primary channel. 

"bunch of wifi neighbors - at least 10 show up when i look" Which channels are they using? You may need to lower the power output of the Orbi radios from 100% to say 75 or 50% and see if this helps any. There maybe some interferences coming from your nieghbors. Under Advanced Tab/Advanced Settings/Wireless Settings

"The 20/40 Mhz coexistence is checked but i don't see a way to set it to 40 Mhz only.  how do i do that?" Under Advanced Tab/Advanced Settings/Wireless Settings, uncheck the 20/40Mhz check box then select apply. 

Disabling of Daisy Chain should not lock up or loose IP addressing. It should apply and reboot the RBR. You may need to power OFF the RBS for 30 seconds then back ON. 

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jlurbanik wrote:

Thanks for the detailed reply.  

I have the latest firmware (V2.3.5.26) - did a check for updates and I'm up to date

The modem is from Spectrum (couldn't find a mfr), Model E31T2V1

2600 SF home, satellite probably 15-20 feet away from router.  it is on 2nd floor by my office,  Router is one floor below about 2 feet from cable modem.  standard wood stud/drywall construction - no stone or brick between the floors.

 

Currently on channel 8 for 2.4Ghz and channel 40 for 5 GHz.  how can i find out if a channel is unused?  I have tried various combinations of channels in the past.  some work better than others.

 

bunch of wifi neighbors - at least 10 show up when i look

 

i enabled Beamforming and MIMO.  WMM already enabled.

Armor and Circle and fast roaming and IPv6 already disabled.  did not change Daisy Chain because when i saved other changes, the system lost the IP address and locked up until I reset everything.  not anxious to go thru that again.  The 20/40 Mhz coexistence is checked but i don't see a way to set it to 40 Mhz only.  how do i do that?

 

thanks for your help.  i have a small video call tomorrow and a bigger one next week.  will see how it behaves.

 

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