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Forum Discussion
Orbi RBR20 unstable internet during video calls
Using an Orbi RBR20 AC2200 and Spectrum cable internet for my home office. 99% of the time it works great but during video calls using Zoom, esp. with more than 5 ppl on the call, I get an warning m...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Thanks for the detailed reply.
I have the latest firmware (V2.3.5.26) - did a check for updates and I'm up to date
The modem is from Spectrum (couldn't find a mfr), Model E31T2V1
2600 SF home, satellite probably 15-20 feet away from router. it is on 2nd floor by my office, Router is one floor below about 2 feet from cable modem. standard wood stud/drywall construction - no stone or brick between the floors.
Currently on channel 8 for 2.4Ghz and channel 40 for 5 GHz. how can i find out if a channel is unused? I have tried various combinations of channels in the past. some work better than others.
bunch of wifi neighbors - at least 10 show up when i look
i enabled Beamforming and MIMO. WMM already enabled.
Armor and Circle and fast roaming and IPv6 already disabled. did not change Daisy Chain because when i saved other changes, the system lost the IP address and locked up until I reset everything. not anxious to go thru that again. The 20/40 Mhz coexistence is checked but i don't see a way to set it to 40 Mhz only. how do i do that?
thanks for your help. i have a small video call tomorrow and a bigger one next week. will see how it behaves.