NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jlurbanik's avatar
jlurbanik
Guide
Dec 27, 2019

Orbi RBR20 unstable internet during video calls

Using an Orbi RBR20 AC2200 and Spectrum cable internet for my home office.  99% of the time it works great but during video calls using Zoom, esp. with more than 5 ppl on the call, I get an warning m...
jlurbanik's avatar
jlurbanik
Guide
Jan 02, 2020

Thanks for the detailed reply.  

I have the latest firmware (V2.3.5.26) - did a check for updates and I'm up to date

The modem is from Spectrum (couldn't find a mfr), Model E31T2V1

2600 SF home, satellite probably 15-20 feet away from router.  it is on 2nd floor by my office,  Router is one floor below about 2 feet from cable modem.  standard wood stud/drywall construction - no stone or brick between the floors.

 

Currently on channel 8 for 2.4Ghz and channel 40 for 5 GHz.  how can i find out if a channel is unused?  I have tried various combinations of channels in the past.  some work better than others.

 

bunch of wifi neighbors - at least 10 show up when i look

 

i enabled Beamforming and MIMO.  WMM already enabled.

Armor and Circle and fast roaming and IPv6 already disabled.  did not change Daisy Chain because when i saved other changes, the system lost the IP address and locked up until I reset everything.  not anxious to go thru that again.  The 20/40 Mhz coexistence is checked but i don't see a way to set it to 40 Mhz only.  how do i do that?

 

thanks for your help.  i have a small video call tomorrow and a bigger one next week.  will see how it behaves.

 

albertopm's avatar
albertopm
Guide
Jan 09, 2020

I'm experiencing similar issues:

  • unstable network errors and interruptions during Zoom calls
  • other apps seem to work fine, when doing VoIp calls on Telegram, Facetime, Whatsapp etc. I do not experience such issues, although I suspect it's because Zoom is more demanding in terms of bandwidth due to video streaming 
  • happens on wifi, using wired Ethernet cable connected to the Satellite I never have any issues
  • I have tried changing most settings as suggested but still happening
  • I have just changed to a new 2.4Ghz channel to see if it helps, but I don't think it's that. I don't have many wifi networks and there are no channel collisions whatsoever.

My setup:

  • Netgear Orbi RBR50 — Orbi AC3000 Tri-band WiFi Router
  • Latest firmware (V2.3.5.30)
  • Satellite on wired backhaul connection 


I have just realized I have double NAT - my ISP router is doing NAT + Orbi is doing NAT. Could this be related, perhaps?
I haven't experienced any issues with downloads, Netflix streaming or playing videogames on PS4.

Any pointers appreciated.