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Forum Discussion
Orbi RBR20
After spending close to 5 hours in chat and on the phone (with three different technical support folks) they haven't been able to upgrade me to .36 firmware from .26. I received an email that the fi...
One line from your post intrigued me:
"But, I can't open the download Netgear had me do, and nothing else seems to work to upgrade the firmware."
I don't think you need to "open" the file. You should have one file designated for the router and one designated for the satellites. Download both files to your home system. Go into the Orbi router using the web interface. Upload the file--as you received it--for the satellites one at a time to each. Do the router file the same way.
Forgive me if I misunderstood your post. I know these things can make one crazy.
Thanks for the suggestions, all. First of all, the mobile app says I don't have a firmware update available. An email from NG says I do, and so does their website. I download the firmware zip file, but it won't open with any program on my Chromebook. I can't even get anything to happen while connecting the chromebook to the Orbi. Should I ignore the firmware update? Can't one just update firmware easily over the internet via WiFi like most other devices?
JustMe27 wrote:One line from your post intrigued me:
"But, I can't open the download Netgear had me do, and nothing else seems to work to upgrade the firmware."
I don't think you need to "open" the file. You should have one file designated for the router and one designated for the satellites. Download both files to your home system. Go into the Orbi router using the web interface. Upload the file--as you received it--for the satellites one at a time to each. Do the router file the same way.
Forgive me if I misunderstood your post. I know these things can make one crazy.
Does this Orbi have automatice firmware upgrades (vs. manual upgrades)?
- Two things:
1) Yes, there are direct firmware updates for this router. The particular one you are talking about is not one of them. I don’t believe it is a major update.
2) You mentioned that your find yourself unable to open the zip file you have downloaded. Here’s the thing: you don’t want to open that file. Using the web to enter the router, use that interface to upload THE SATELITE ZIP FILE first to the satellites, then THE ROUTER ZIP FILE to the router. USE THE ZIPPED FILES JUST AS THEY ARE. Good luck.- Good advice. Thanks. Seems the NG support desk only had me download one file. Not sure which one. Main unit or satellite? Since all of this has proven to be one large mess, I'll skip this upgrade and let the automatic ones occur should I receive any.