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Forum Discussion

skymetal's avatar
skymetal
Aspirant
Feb 15, 2020
Solved

Orbi RBR20

I switched internet providers and purchased a Nighthawk X6S AC4000 wifi router.  I also previously had the Orbi RBR20.  The orbi is not connecting or meshing with my new nighthawk.  Can anyone tell m...
  • skymetal's avatar
    skymetal
    Feb 17, 2020
    I ended up calling customer service and had to purchase a plan to get help. Had to reset the orbi router and do the manual setup on orbionline.net. got it to work
plemans's avatar
plemans
Guru - Experienced User
Feb 16, 2020

X6s isn't a model. neither is ac4000, its a speed. which model is it?

Are you going modem-----AC4000------orbi? 

If so, do you have the orbi in AP (access point) mode? 

Otherwise you're running 2 routers in router mode on your network and you end up with a double nat which can cause your issue. 

  • skymetal's avatar
    skymetal
    Aspirant
    Feb 17, 2020
    I ended up calling customer service and had to purchase a plan to get help. Had to reset the orbi router and do the manual setup on orbionline.net. got it to work
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 17, 2020

      Ok. Glad you got it working. Please mark your thread as solved so others will know. 

       

      Enjoy. :smileywink: