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Forum Discussion

Slapshot88's avatar
Slapshot88
Aspirant
Mar 19, 2022

Orbi RBR40 Disconnect

I have one RBR40 and three additional satellites. This has been running flawlessly for a few years. Recently we have been having issues in that the ORBI disconnects from the modem. Now, it has disconn...
plemans's avatar
plemans
Guru - Experienced User
Mar 20, 2022

Routers can go bad. Doesn't mean yours has though. 

Whats the router actually doing? (led's, ping, etc)

  • Slapshot88's avatar
    Slapshot88
    Aspirant
    Mar 20, 2022
    Most of the time the LED is either flashing white, or no light at all. When trying to access via the ORBI app I constantly receive the message “trying to reconnect” or “We can’t find your ORBI”
    • plemans's avatar
      plemans
      Guru - Experienced User
      Mar 20, 2022

      what happens if you hardwire a pc/laptop into the orbi? 

      Are you able to access it? 

      What modem/gateway are you connecting it to? 

      • Slapshot88's avatar
        Slapshot88
        Aspirant
        Mar 20, 2022
        Nothing happens when I plug a laptop directly into the ORBI.
        The ORBI is plugged into a Frontier router (Arris model# NVG468MQ)