Orbi RBR40 Disconnects

Question

Hello all. Frustrated here and looking for some guidance.

I have an Orbi RBR40 and 3 RBW30 satellites purchased new in late 2017. This system has been flawless and has worked wonderfully up until about 3 months ago. Started with random disconnects, now has become a daily issue. Usually multiple times a day. The router will usually come back online by itself after about 10 minutes, or if I do a manual reboot. Nothing has changed in my house, router/satellite location etc.

I have upgraded the firmware on the router (v2.7.3.22) and satellites (v2.6.2.6) and have done a full factory reset. Worked good for a couple of days and then back to the daily disconnects. All default settings for the router. Modem is a TP-Link TC7650 purchased by me (not Xfinity provided). Modem is not losing connectivity when this happens.

Any advice would be greatly appreciated. Thank you!

FURRYe38 · Answer

What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
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What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?
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Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
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Try disabling the following and see:Armor, Circle, Traffic Meter, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
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One User Experience/Configuration:https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

cacree · Answer

Thank you so much for your response. I have answered your questions below. I tried your suggestions with no luck. Still getting disconnected multiple times a day. Very frustating and interfering with my job. Any further help or suggestions would be greatly appreciated. Thank you!

What is the size of your home? Sq Ft? 1800+ sq ft

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. All connected within 30 ft of each other.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? Have tried all channels suggested. Doesn't seem to make a difference. 2 wifi neighbors I can see.

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings. Beamforming, MIMO amd WMM have all been all enabled.

Try disabling the following and see:
Armor, Circle, Traffic Meter, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings.

Armor, Circle, Traffic Meter, Daisy Chain, Fast Roaming, IPv6 all disabled. Coexistence set to 40Mhz. Short preamble set on both 2.4 and 5 ghz.

FURRYe38 · Answer

What happens if you turn OFF ALL RBWs and just use the RBR alone?&nbsp;
Do you see any top ring LED turn ON on the RBR when the RBR disconnects?&nbsp;
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Orbi RBR40 Disconnects

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