NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jonathanch
Dec 18, 2019Aspirant
Orbi RBR40 dropping WiFi 4 times a day?
Is there a way to track my WiFi conectivity to see if my Orbi is dropping the WiFi. I am using Verizon Date 4 times a day when we are at home and supposadley connected to WiFi.
jonathanch
Dec 20, 2019Aspirant
Only wireless is dropping as far as I can tell.
plemans
Dec 20, 2019Guru - Experienced User
Can you tell that devices are disconnecting from the orbi?
Is it all devices having this issue or only one?
Or you've just noticed that periodically when you should be on wifi, you're phone is using data?
What zyxel modem is it?
- badbrainDec 20, 2019Aspirant
I'd recommend manually updating your firmware. The automated check doesn't seem to identify that there's new firmware available.
- jonathanchDec 20, 2019Aspirant
I am only conserned with my phones using data.
EMG341S-B10A
- FURRYe38Dec 20, 2019Guru - Experienced User
You modem may already have built in router and wifi, if so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
jonathanch wrote:I am only conserned with my phones using data.
EMG341S-B10A
- jonathanchDec 22, 2019Aspirant
I have turned off the WiFi on my Zyxel modem/router and my phones are still using Data 4 times a day at 12 & 6 AM and PM.
I tried to log on to my orbi (orbilogin) but I can't. Don't know why.