Orbi RBR40 Drops Connectivity

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FURRYe38 wrote:

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

 

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

 

Has a factory reset and setup from scratch been performed since last FW update? 

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First off, thank you for your help. 

1. ISP has confirmed today that everything is configured properly on their end. They doubled checked the MAC and Serial # of the modem and it's properly setup. 

2. Their's no splitters. It goes directly from the pole to the house through a NEW lightning arrestor with correct filter. 

3. Not sure what they used for cable. It's comcast and they ran a new cable from pole to house and from lighning arrestor to the inside. The cable from outisde to inside is maybe 5-10 feet run at most. 

4. The modem was reset today when I talked to comcast. (Still dropping on the router side of things) 

5. I logged in locally to the Netgear CM1000 router and the uptime has been 8 hours. So it appear's their is internet coming into the house and their's no issue on that side of things. It now appears to be an issue between the modem and router. 

6. My house is 2000 square feet

7. Distance between the router and satalites is no more than 30 feet, probably any where between 5-15. 

8. 2.4 ghz ch is Auto and 5ghz ch is 48. I will change the 2.4 ghz to 1 and I changed the 5 to 44. (It appears wifi is working fine within the house, when the internet dropps connectivity our wifi devices stay connected)

9. Beamforming and MIMO are now enhabled. 

10. A factory reset has not been performed. I guess that's my next solution. Start from scratch. 

11. I have disabled any of the settings you suggested. 

Wish me luck!