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SinmanTX's avatar
SinmanTX
Aspirant
May 12, 2019
Solved

Orbi RBR40 issues updating Samsung devices

I have a very strange issue that has recently started. Not sure when it started but I cannot seem to correct this issue. The issue is, I cannot get some of my Samsung devices to connect to the firmar...
  • SinmanTX's avatar
    SinmanTX
    Jun 15, 2019

    Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue. 

     

    Thanks for all of the feedback. 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 13, 2019

What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

 

Try setting 1.1.1.1 and 9.9.9.9 DNS addresses on the RBR...

SinmanTX's avatar
SinmanTX
Aspirant
May 17, 2019

FURRYe38,the modem is 

ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
HW_REV: 1
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.0.45
SW_REV: 9.1.103J8TW1.SIP.PC20.TW
MODEL: TM1602AP2

 

Since this is a modem only,  I am running the Orbi in Router mode.

 

As for the DNS, I have already tried that. I have also tried adding the Samsung device to the DMZ.