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Orbi RBR40 issues updating Samsung devices
I have a very strange issue that has recently started. Not sure when it started but I cannot seem to correct this issue. The issue is, I cannot get some of my Samsung devices to connect to the firmar...
Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue.
Thanks for all of the feedback.
FURRYe38,the modem is
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ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
Since this is a modem only, I am running the Orbi in Router mode.
As for the DNS, I have already tried that. I have also tried adding the Samsung device to the DMZ. |
Is this the only devices that are having problems? Do other devices have full internet access?
Do you have any parental controls enabled like Circle or Armor? Disable them if you do.
So far this is all that I can see that's not working. I have a seperate circle device that I have disconnected (same issue with or without it connected) I have the Circle feature off in the Orbi.
If I tether the Samsung tablet to my phone (on 4G) it connects to the software update server and if I take these devices to another network they connect. Next step is to replace the Orbi with my old AP and see what happens (it will connect so I don't even know why I'm wasiting the time).
I've also packet captured the deivce that does not work and the one that does work when performing the update and they both seem to send broadcast's to 224.0.0.251
I would factory reset the Orbi. While do you that, power OFF the ISP modem for 30 seconds then back on. Walk thru the setup wizard with a wired PC and web browser. Set up the RBR only. Do not load any saved backup config files. Just start a new. Try setting same SSID or something different. Then test your Samsung devices to see if they connect.
As stated in the original post....I have already factory reset the Orbi. I have not tried a new SSID though. Not sure why this would correct this problem since 1 of the 4 connects to the update server but it's worth a try... FYI.. the devices did connect when I installed the Orbi back in Jan.