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Orbi RBR40 issues updating Samsung devices
I have a very strange issue that has recently started. Not sure when it started but I cannot seem to correct this issue. The issue is, I cannot get some of my Samsung devices to connect to the firmar...
Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue.
Thanks for all of the feedback.
I can confirm this issue also exists on the RBR50. Neither my Samsung Galaxy Note 9 or Galaxy Tab S4 can connect to Samsung update servers when connected to the Orbi hotspot at home. It works on any other wifi hotspot (including my old wifi router). I have replaced the Orbi with a new one at my local Best Buy store, performed several factory resets, tried using Orbi without the Sattelite turned on to no avail. Additionally I am also having performance issues when the Orbi is put in AP Mode (I have a support case open for that issue already). I wonder if these problems are related in the Orbi software somehow. Its been a frustrating experience with this Mesh wifi system and am regretting not going with either a Cisco or Ubiquiti access point.
Hi chathamws
Our engineers are looking into this issue. We would like to request for debug logs. Please check your inbox.
Regards,
Blanca
Community Team
OK, I believe the problem is elsewhere after doing more troubleshooting. I think it was coincidental that this problem with samsung update started occuring around the same time I installed the RBK50. I have performed packet captures with my PFSesne firewall/router and it looks like samsung is blocking some of Spectrum's network. I will need to reach out to Spectrum Cable to further troubleshoot.
Thanks for letting us know.
chathamws wrote:OK, I believe the problem is elsewhere after doing more troubleshooting. I think it was coincidental that this problem with samsung update started occuring around the same time I installed the RBK50. I have performed packet captures with my PFSesne firewall/router and it looks like samsung is blocking some of Spectrum's network. I will need to reach out to Spectrum Cable to further troubleshoot.
