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SinmanTX's avatar
SinmanTX
Aspirant
May 12, 2019
Solved

Orbi RBR40 issues updating Samsung devices

I have a very strange issue that has recently started. Not sure when it started but I cannot seem to correct this issue. The issue is, I cannot get some of my Samsung devices to connect to the firmar...
  • SinmanTX's avatar
    SinmanTX
    Jun 15, 2019

    Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue. 

     

    Thanks for all of the feedback. 

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 19, 2019

Hi SinmanTX

 

Our support team is looking into this issue and would like to work with you. Please check your inbox. 

 

Regards, 
Blanca 
Community Team

 

SinmanTX's avatar
SinmanTX
Aspirant
Jun 15, 2019

Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue. 

 

Thanks for all of the feedback. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 16, 2019

    Enjoy. :smileywink:

    SinmanTX wrote:

    Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue. 

     

    Thanks for all of the feedback.