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SinmanTX's avatar
SinmanTX
Aspirant
May 12, 2019
Solved

Orbi RBR40 issues updating Samsung devices

I have a very strange issue that has recently started. Not sure when it started but I cannot seem to correct this issue. The issue is, I cannot get some of my Samsung devices to connect to the firmar...
  • SinmanTX's avatar
    SinmanTX
    Jun 15, 2019

    Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue. 

     

    Thanks for all of the feedback. 

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 02, 2019

Hi chathamws

 

Our engineers are looking into this issue. We would like to request for debug logs. Please check your inbox. 

 

Regards, 
Blanca 
Community Team

chathamws's avatar
chathamws
Aspirant
Jun 16, 2019

OK, I believe the problem is elsewhere after doing more troubleshooting. I think it was coincidental that this problem with samsung update started occuring around the same time I installed the RBK50. I have performed packet captures with my PFSesne firewall/router and it looks like samsung is blocking some of Spectrum's network. I will need to reach out to Spectrum Cable to further troubleshoot.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 18, 2019

    Thanks for letting us know. 

    chathamws wrote:

    OK, I believe the problem is elsewhere after doing more troubleshooting. I think it was coincidental that this problem with samsung update started occuring around the same time I installed the RBK50. I have performed packet captures with my PFSesne firewall/router and it looks like samsung is blocking some of Spectrum's network. I will need to reach out to Spectrum Cable to further troubleshoot.