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Orbi RBR40 Lost Power & Will Not Reconnect to Modem
I lost power last night, but when it came back on the Orbi RBR40 router would not connect to my Arris Surfboard DOCSIS 3.1 modem. The modem powered on just fine and is connected, but the router will...
- I used Google Chrome. I’ve been on the phone and in a remote session with Netgear support for an hour and a half and they could not get it to work either. They had the same issue with the firmware files not downloading properly, so they’re sending me a new router and refunding me the support package expense.
Who knows how long it will take, so thank god for the phone hot spot.
Thanks again for the help!
how old is the Orbi?
less than a year. Bought in Feb. last year.
Ben8 wrote:less than a year. Bought in Feb. last year.
I would keep playing with it.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Appreciate the link, but I've reset it to factory settings no less than a dozen times, and nothing changes.