NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Atmtran's avatar
Atmtran
Aspirant
Mar 06, 2020
Solved

Orbi rbr40 new printer can’t find the WiFi network

I just brought a new Canon printer TS8370 and the printer can’t search my home WiFi network. Network around my place is able to find. Anyone has any ideas what is the possible issue? Thanks.
  • CrimpOn's avatar
    CrimpOn
    Mar 08, 2020

    Yes, different WiFi channels in different countries is one of those things I never think about.  The printer is probably programmed to look for channels 1-11 and you live in a location that allows 12 & 13.  With the Orbi set to "Auto", it could very well see that 12 or 13 has less radio interference and pick one of them.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 07, 2020

Get into a USB to LAN print server device that you can connect the usb printer to. 

Atmtran wrote:
I just brought a new Canon printer TS8370 and the printer can’t search my home WiFi network. Network around my place is able to find. Anyone has any ideas what is the possible issue? Thanks.

 

  • Jetdrive's avatar
    Jetdrive
    Luminary
    Mar 07, 2020

    Rather that spending more money, I would contact Canon and see if they can help you getting your new printer connected. If they can't, I would suggest returning it and getting another printer that is easier to set up.