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Forum Discussion
Atmtran
Mar 06, 2020Aspirant
Orbi rbr40 new printer can’t find the WiFi network
I just brought a new Canon printer TS8370 and the printer can’t search my home WiFi network. Network around my place is able to find. Anyone has any ideas what is the possible issue? Thanks.
- Mar 08, 2020
Yes, different WiFi channels in different countries is one of those things I never think about. The printer is probably programmed to look for channels 1-11 and you live in a location that allows 12 & 13. With the Orbi set to "Auto", it could very well see that 12 or 13 has less radio interference and pick one of them.
Atmtran
Mar 08, 2020Aspirant
Thanks guys. I have searched in the community and found ppl with similar problem and resolved by changing the setting of the 2.4GHz channel to ‘11’ rather than ‘auto’ in the Orbi admin pages ("Advanced, 'Setup', Wireless setup'). Then the printer found the WiFi network without a problem. Thanks everyone.
CrimpOn
Mar 08, 2020Guru - Experienced User
Yes, different WiFi channels in different countries is one of those things I never think about. The printer is probably programmed to look for channels 1-11 and you live in a location that allows 12 & 13. With the Orbi set to "Auto", it could very well see that 12 or 13 has less radio interference and pick one of them.