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Orbi RBR40 no longer providing wifi, does not light up anymore
As of this morning, my Orbi RBR40 is no longer providing my wifi network to any device. It seems to have just stopped working altogether. The light on top of the Orbi no longer lights up at all, alth...
Swift_ wrote:- I tried contacting support through the site, and it said that I am no longer in my warranty period (I bought the Orbi in April, so the warranty expired in July). It suggested coming here.
Information:
Product Model: RBR40
Serial Number: *************
Purchase Date: 2019-04-21
I believe the product warranty is 1 year. Netgear provides 90 days of telephone support. There is a method to request a replacement. (Will have to search the forum for what it is.)
CrimpOn you were correct! I was able to process the return request through a different link, and they are going to send me out another one. I had to pay for the shipping unless I wanted to ship them the old unit and wait until it arrived before they shipped me the new one. That's a weird policy. Either way, they are going to ship me another one. The support call engineer asked me to reset the orbi one more time, and had me hold the paperclip in there for 30 seconds. It still did not flash amber after that time, and so she went ahead and processed the RMA. Are we to therefore assume this is a known issue with this RBR40 device? Or at least, that they have seen this before?
Thank you for the help. I wish I had a simple software solution to fix the problem (in case others come to this thread with a similar issue), but it appears as perhaps the hardware itself is defective in my situation...
When companies manufacture thousands of a product, some of them are going to break.
Glad Netgear came through for you.