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Forum Discussion

S_Livingstone's avatar
S_Livingstone
Aspirant
May 30, 2022
Solved

Orbi RBR40 not recognizing RBS20 satellites

I have an Orbi router (RBR40) and three Orbi satellites (RBS20). All are at the current firmware (V2.7.4.24). My iOS app (iPhone and iPad) no longer recognizes the satellites.   I log on to orbilog...
  • S_Livingstone's avatar
    S_Livingstone
    Jun 03, 2022

    This was resolved with support from my email to netgearteam@netgear.com. I ended up resetting my RBR40 router and to factory settings, and then re-applied my SSID name and password. All devices reconnected easily.

ILP's avatar
ILP
Aspirant
May 31, 2022

I have spent hours troubleshooting this issue. It turns out that the current firmware is defective.  It will install just fine to the sattelites, but when it installs on to the Router, it will brick the router.  After spending over 7 hours on this issue, I found that the only way to fix the system is to downgrade the system to the previous version- 2.7.3.22. But it's hard and has to be done manually. 

 

I really hope Netgear releases a working firmware version.

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jun 02, 2022

Hello ILP,

Welcome to the NETGEAR Community!!

 

I understand that you are having compatibility issues with the firmware version 2.7.4.24 between your RBR40 and your RBS20. Thank you for bringing this issue to my attention. I will share this with my team for further investigation. 

 

Best,

Kevin

Community Team