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Forum Discussion

S_Livingstone's avatar
S_Livingstone
Aspirant
May 30, 2022
Solved

Orbi RBR40 not recognizing RBS20 satellites

I have an Orbi router (RBR40) and three Orbi satellites (RBS20). All are at the current firmware (V2.7.4.24). My iOS app (iPhone and iPad) no longer recognizes the satellites.   I log on to orbilog...
  • S_Livingstone's avatar
    S_Livingstone
    Jun 03, 2022

    This was resolved with support from my email to netgearteam@netgear.com. I ended up resetting my RBR40 router and to factory settings, and then re-applied my SSID name and password. All devices reconnected easily.

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jun 02, 2022

Hello ILP,

Welcome to the NETGEAR Community!!

 

I understand that you are having compatibility issues with the firmware version 2.7.4.24 between your RBR40 and your RBS20. Thank you for bringing this issue to my attention. I will share this with my team for further investigation. 

 

Best,

Kevin

Community Team

S_Livingstone's avatar
S_Livingstone
Aspirant
Jun 03, 2022

This was resolved with support from my email to netgearteam@netgear.com. I ended up resetting my RBR40 router and to factory settings, and then re-applied my SSID name and password. All devices reconnected easily.