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Solved
Orbi RBR40 not recognizing RBS20 satellites
I have an Orbi router (RBR40) and three Orbi satellites (RBS20). All are at the current firmware (V2.7.4.24). My iOS app (iPhone and iPad) no longer recognizes the satellites. I log on to orbilog...
This was resolved with support from my email to netgearteam@netgear.com. I ended up resetting my RBR40 router and to factory settings, and then re-applied my SSID name and password. All devices reconnected easily.
Hello ILP,
Welcome to the NETGEAR Community!!
I understand that you are having compatibility issues with the firmware version 2.7.4.24 between your RBR40 and your RBS20. Thank you for bringing this issue to my attention. I will share this with my team for further investigation.
Best,
Kevin
Community Team
This was resolved with support from my email to netgearteam@netgear.com. I ended up resetting my RBR40 router and to factory settings, and then re-applied my SSID name and password. All devices reconnected easily.