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Orbi RBR40 WiFi disconnects daily
Hi everyone, My Connection: Arris TM1602 Cable Modem (Charter) -> Orbi RBR40 router -> 2 RBW30 Satellites Looking to get help with my Orbi system as I am experiencing my WiFi dropping daily, often mu...
Hi,
After more than a month of problems, I was finally able to talk to a supervisor from the 1st level team who escalated the issue to level 2 supervisor, who then likely escalated to Level 3. The level 3 rep then sent me a replacement router, upgrading me to a RBR50 from the RBR40. I had a few disconnects when I first got the RBR50, but for the past few weeks it’s been running without interruption.
Make sure you have the LAN/WAN packet capture enabled and running from the Orbi debug page. Then when you get a disconnect, save the packet capture (if it’s still running) and send it to Netgear. Try to keep a tally of when the disconnects happen, date and time, what device you noticed it on, etc.
After more than a month of problems, I was finally able to talk to a supervisor from the 1st level team who escalated the issue to level 2 supervisor, who then likely escalated to Level 3. The level 3 rep then sent me a replacement router, upgrading me to a RBR50 from the RBR40. I had a few disconnects when I first got the RBR50, but for the past few weeks it’s been running without interruption.
Make sure you have the LAN/WAN packet capture enabled and running from the Orbi debug page. Then when you get a disconnect, save the packet capture (if it’s still running) and send it to Netgear. Try to keep a tally of when the disconnects happen, date and time, what device you noticed it on, etc.
Thanks for the response.
What a pain, I have the RBR50 and its happening 2-3 times a day. My 3 months are up and now they want $90 to do what I assume will not help.
Did you pay or were you covered ?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Any Wifi Neighbors near by? If so, how many?
guilloryjc wrote:Thanks for the response.
What a pain, I have the RBR50 and its happening 2-3 times a day. My 3 months are up and now they want $90 to do what I assume will not help.
Did you pay or were you covered ?
I belive you get 1 year of support via e-mail and 90 days via phone, right?
Shahab
- Alas, no. 90 days of support. One year of warranty. How a customer demonstrates failure in order to get warranty coverage is a mystery to me.
