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Orbi RBR40 WiFi drops out
I have a base and satellite on one floor in suburban home. I use Cox cable modem for internet. I got this system July 2019 and has worked great until maybe two weeks ago. We are getting random interm...
michaelkenward wrote:The .img thing has baffled many people. There are only so many three character extensions available. Another one that Netgear likes is .chk.
The orbi router itself uses .img files and the satellites use the .chk file. In the orbi dashboard there are two separate spots. The top spot is to upgrade the router which will always be a .img file and then below that you check which satellites you want to update and use the bottom update button under the satellite listing and you select the .chk file for those and click update.
Sean
MJMackowski wrote:
I got this system July 2019 and has worked great until maybe two weeks ago.
Anything changed? Have you checked the wifi channels you are using? Maybe the neighbours have moved in with something that clashes with your wifi.
MJMackowski wrote:
I use Cox cable modem for internet.
Make and model?
MJMackowski wrote:
When we started having issues I connected my desktop (late model iMac) with a cable which had been on wifi.
Always the best idea. Wired beats wifi hands down.
MJMackowski wrote:
Wifi is sometimes <20.
Not very good for an Internet link at that speed.
Have you tried playing with the wifi clients? The source can be the fastest on the planet but if the users don't play ball you cant blame the router.
You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)
Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:
Orbi - NETGEAR Communities
I have changed nothing on my end. I don't know how to check or change wifi channels. What do you mean by a wifi client?
I would not know if my neighbord changed something since I don't keep track of other wifi signals. I know there are many I can see.
Cox modem is Cisco DPQ3212.
Wife takes laptop all over the house. Can't always rely on cables.
Happened again this morning. Was listening to streaming radio on an iPad and it shuttered and went dead. Speedtest could not even connect. Then the signal strength icon disappeared. By the time I went to Settings to look for my wifi connection it was back, and a minute later Speedtest was normal (>150) and everything worked. Something intermittent is happening. Like the radio part of the base station is starting to fail. Has anyone seen this behavior?
MJMackowski wrote:
I have changed nothing on my end. I don't know how to check or change wifi channels. What do you mean by a wifi client?
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the section in the manual Specify Basic WiFi Settings.Then read the bit To change the WiFi channel, select a number in the Channel list.
Wifi clients are things like your wife's laptop, mobile phones, tablets and anything else that connects to your wifi.
MJMackowski wrote:
I would not know if my neighbord changed something since I don't keep track of other wifi signals. I know there are many I can see.
When you connect a wifi client (see above) to the network, it will see a list of SSIDs. Your network will be in there, but so may be those from the neighbours. If you see a lot of those networks, that is where the interference can come from.
I have multiple error modes.
1. No wifi signal, and no internet via wired connection (to desktop, for example).
2. Internet works fine w wired connection, wifi signal is good, but no internet via wifi.
3. Internet works fine w wired connection, wifi signal is good, but no internet via wifi. Then suddenly wifi signal dies and wired connection dies.
#3 just happened today (3/13), so I punched reset button on base station and all works fine now (wired and wifi).
Have not confirmed if I can get good wired connection if wifi signal is dead. These disconnecrt randomly and then randomly recover.
Suggestions?
I have the same issue with my RBR40 and it only started a few weeks ago. I think after the power blinked on and off. I've done factory reset after reset and nothing fixes it. I have 3 RBS20 satellites and my wifi drops over and over. Wired works great. Some times on my ipad it will show full bars but I can't connect to the internet. Other times it drops all together. I'm getting rid of the system. I've tried to get help from Netgear online but they don't reply back and I'm not about to pay them $50 for a phone call.
dchbbc wrote:
I've tried to get help from Netgear online but they don't reply back and I'm not about to pay them $50 for a phone call.
If this was telephone number that you found with a web search IT WASN'T NETGEAR. There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.
There is no phone support for Netgear. You do it via the support portal:
Contact Us | Support | NETGEAR
First you have to register your device to confirm that it is eligible for the 90-days free support. Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
After 90 days, Netgear does not provide paid support. It farms that out to GearHead.
Or you can try to sort it out here. That costs you nothing.
michaelkenward It can be called Gearheads or Netgear, whatever make ya happy but it's offered by Netgear. The end result is the same. As far as getting answers here, I get more of what you did, making a comment instead of giving answers.