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Forum Discussion
MJMackowski
Mar 11, 2021Guide
Orbi RBR40 WiFi drops out
I have a base and satellite on one floor in suburban home. I use Cox cable modem for internet. I got this system July 2019 and has worked great until maybe two weeks ago. We are getting random interm...
- Mar 20, 2021
michaelkenward wrote:The .img thing has baffled many people. There are only so many three character extensions available. Another one that Netgear likes is .chk.
The orbi router itself uses .img files and the satellites use the .chk file. In the orbi dashboard there are two separate spots. The top spot is to upgrade the router which will always be a .img file and then below that you check which satellites you want to update and use the bottom update button under the satellite listing and you select the .chk file for those and click update.
Sean
MJMackowski
Mar 12, 2021Guide
I have changed nothing on my end. I don't know how to check or change wifi channels. What do you mean by a wifi client?
I would not know if my neighbord changed something since I don't keep track of other wifi signals. I know there are many I can see.
Cox modem is Cisco DPQ3212.
Wife takes laptop all over the house. Can't always rely on cables.
Happened again this morning. Was listening to streaming radio on an iPad and it shuttered and went dead. Speedtest could not even connect. Then the signal strength icon disappeared. By the time I went to Settings to look for my wifi connection it was back, and a minute later Speedtest was normal (>150) and everything worked. Something intermittent is happening. Like the radio part of the base station is starting to fail. Has anyone seen this behavior?
michaelkenward
Mar 12, 2021Guru - Experienced User
MJMackowski wrote:
I have changed nothing on my end. I don't know how to check or change wifi channels. What do you mean by a wifi client?
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the section in the manual Specify Basic WiFi Settings.
Then read the bit To change the WiFi channel, select a number in the Channel list.
Wifi clients are things like your wife's laptop, mobile phones, tablets and anything else that connects to your wifi.
MJMackowski wrote:
I would not know if my neighbord changed something since I don't keep track of other wifi signals. I know there are many I can see.
When you connect a wifi client (see above) to the network, it will see a list of SSIDs. Your network will be in there, but so may be those from the neighbours. If you see a lot of those networks, that is where the interference can come from.
- MJMackowskiMar 13, 2021Guide
I have multiple error modes.
1. No wifi signal, and no internet via wired connection (to desktop, for example).
2. Internet works fine w wired connection, wifi signal is good, but no internet via wifi.
3. Internet works fine w wired connection, wifi signal is good, but no internet via wifi. Then suddenly wifi signal dies and wired connection dies.
#3 just happened today (3/13), so I punched reset button on base station and all works fine now (wired and wifi).
Have not confirmed if I can get good wired connection if wifi signal is dead. These disconnecrt randomly and then randomly recover.
Suggestions?