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Orbi RBR40 WiFi drops out
I have a base and satellite on one floor in suburban home. I use Cox cable modem for internet. I got this system July 2019 and has worked great until maybe two weeks ago. We are getting random interm...
michaelkenward wrote:The .img thing has baffled many people. There are only so many three character extensions available. Another one that Netgear likes is .chk.
The orbi router itself uses .img files and the satellites use the .chk file. In the orbi dashboard there are two separate spots. The top spot is to upgrade the router which will always be a .img file and then below that you check which satellites you want to update and use the bottom update button under the satellite listing and you select the .chk file for those and click update.
Sean
I can confirm this just started happening to me. This was right after I did the latest firmware update about a week ago. Wifi goes out. So far it has happened twice. My devices connect but say there is no internet access.
I thought a DNS issue as I use google dns. So I switched to my ISP dns and saved the configuration and it came back online. Thinking that was the problem. Then I woke up this morning to the same issue. Went in to the admin panel and resaved the configuration and it started working again.
I am probably going to see if I can roll back to the previous firmware as I have never seen this behavior before. Currently on V2.6.2.104. I think there is an issue with the firmware since that is the only thing I updated in quite some time.
Sean
I'm adding my name to the list as I also have the RBR40 and started to experience random drops in the wifi connection after upgrading to the V2.6.2.104 firmware a while ago. I have tried a factory reset of the router and satellite, but I still get maybe one or two drops a day on devices connected to my network.
/Robin
I now have a third scenario. This morning I had wifi signal but no internet. I also had no internet on my wired connection. Previously the wifi had to disappear before the cabled connection died.
I started having these issues before I updated the firmware to V2.6.2.104 so I doubt that is the problem.
I'm thinking the hardware has an issue of some sort. But it's less than two years old. Is that typical for Netgear designs to have early hardware failures?
It just happened to me again this morning after already having the same issue earlier today. I was connected to wifi but it had no internet access.
So I did some testing. So I know my phone was not connected but my VPN on my work computer which connects through an IP address and not a resolved name was still connected and I was able to do things on it and it was connected through wifi. My alexa and google minis were still responding to "are you connected to the internet" and they said they were.
My nest cameras were still actively recording too as when I reconnected I went through the footage and there should be a blank spot when the wifi goes out as they are connected to wifi and need wifi/internet to keep recording.
Very strange. I'm going to roll my firmware back and see what happens. I didn't start seeing this until I switched firmware. My orbi is several years old.
Sean
I have the RBR 40 also, and it just got upgraded to 2.6.2.104. None of my mobile devices can connect, or at least can only connect intermittently right after a reboot of the router.
I noticed that the downloads page for RBR40 show the latest version as 2.6.1.36 (https://www.netgear.com/support/product/rbr40.aspx#RBR40%20Firmware%20Version%202.6.1.36?cid=us-best-wifi6-srch-cpc) and that version 2.6.2.104 is listed for device RBR20, so I'm kind of wondering if it's possible that they didn't properly limit the available versions for the router when I told it to upgrade.
I also have the RBR40 and last night updated to the 2.6.2.104 FW and have not had stable internet through my router since then. I've gone through the suggestions above, even "downgrading" FW to v2.3.5.32 for RBR40 and to 2.5.1.16 for RBS20s but have mostly had to rely on mobile hotspots for any internet usage today. Any other suggestions anyone can think of?
burntfrosty wrote:I also have the RBR40 and last night updated to the 2.6.2.104 FW and have not had stable internet through my router since then. I've gone through the suggestions above, even "downgrading" FW to v2.3.5.32 for RBR40 and to 2.5.1.16 for RBS20s but have mostly had to rely on mobile hotspots for any internet usage today. Any other suggestions anyone can think of?
I would downgrade the satellites to 2.3.5.30 and see how that works.
Sean