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Forum Discussion
MJMackowski
Mar 11, 2021Guide
Orbi RBR40 WiFi drops out
I have a base and satellite on one floor in suburban home. I use Cox cable modem for internet. I got this system July 2019 and has worked great until maybe two weeks ago. We are getting random interm...
- Mar 20, 2021
michaelkenward wrote:The .img thing has baffled many people. There are only so many three character extensions available. Another one that Netgear likes is .chk.
The orbi router itself uses .img files and the satellites use the .chk file. In the orbi dashboard there are two separate spots. The top spot is to upgrade the router which will always be a .img file and then below that you check which satellites you want to update and use the bottom update button under the satellite listing and you select the .chk file for those and click update.
Sean
MJMackowski
Mar 20, 2021Guide
Where do I find the old firmware?
michaelkenward
Mar 20, 2021Guru - Experienced User
MJMackowski wrote:
Where do I find the old firmware?
As for all Nertgear stuff. Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Orbi RBR40 | WiFi System | NETGEAR Support
- MJMackowskiMar 20, 2021Guide
I found the files and downloaded the linked firmware, but it downloads a disk image that my MacOS cannot open. Suggestions?
- MJMackowskiMar 20, 2021Guide
Never mind, the file format was fine. I loaded v2.3.5.32 and we;ll see what happens
- michaelkenwardMar 20, 2021Guru - Experienced User
The .img thing has baffled many people. There are only so many three character extensions available. Another one that Netgear likes is .chk.