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FIZZYIZZY's avatar
FIZZYIZZY
Aspirant
Sep 07, 2019

Orbi RBR40

My power went out for a few seconds. Now my ORBI is connected to the internet but it’s not. Most apps and other websites work. It’s connected to the modem and the IP address matches. But certain things come back as not connected. Also the blue lights are not on the router or the satellites. Not sure what to do at this point. I’m not up to snuff computer wise and need some extra breakdown as to what to do.

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    The blue light stays on for only a few minutes to indicate connection.  (People get annoyed when the Orbi ring lights are on all the time, so they show what they are supposed to show and then turn off when the Orbi is operating correctly.)

    Here's a link to the color codes:https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean

     

    It might be helpful to do a restart on the modem and the Orbi.  Turn them both off for 1 minute.  Turn the modem on until it stabilizes (which can take 3-4 minutes).  Then turn the Orbi back on and see what the lights do.

    • FIZZYIZZY's avatar
      FIZZYIZZY
      Aspirant
      Thank you CrimpOn for the advice. I wound up just changing the name of the orbi router, doing a reboot and everything went back to normal.