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Forum Discussion
Orbi RBR50 - Cannot Connect August Connect Module
Just bought a Yale smart lock with an August Connect module. Been trying for days to connect the August Connect to my Orbi Wifi with the August technical support. They finally told me that they can...
Hmmm, I run an August Connect with my Orbi. I do recall occasional issues getting the Connect on my network, but nothing that was persistent like yours. Your device might legitimately be defective, but let's grasp for straws before giving up. It sounds like you've tried everything else already so these ideas are way out there...
- The Connect doesn't need to be on the same wifi network, just able to access the Internet. So try setting up a Guest network with WPA-PSK [TKIP] and connect to that SSID instead. The Connect might not like your AES and WPA2.
- Do you have a really long wifi password or use special characters? Maybe the Connect has a bug so try avoiding unusual password lengths or characters.
Thanks Mikey. August actually sent me a 2nd module when they couldn't get it to connect. I actually did try changing the security to WPA-PSK [TKIP] and tried no security to no avail. Password is not long and has only one capital and one number. When you set yours up, did you do it with an iphone or an Android?
Christopher1020 wrote:Thanks Mikey. August actually sent me a 2nd module when they couldn't get it to connect. I actually did try changing the security to WPA-PSK [TKIP] and tried no security to no avail. Password is not long and has only one capital and one number. When you set yours up, did you do it with an iphone or an Android?
I used an iPhone to set it up. I did not have to do anything with access control on the Orbi. Are you running all the Orbi wifi defaults other than simple changes like channel or security?
- Have you changed CTS/RTS Threshold in Advanced...Advanced Wireless Settings to 2347? The firmware default is 64 but causes problems, so that is a general fix offered here. You should definitely try this if you haven't already.
- If you disable AX in Advanced...Advanced Wireless Settings does it help?
Are you running all the Orbi wifi defaults other than simple changes like channel or security?
A: pretty much. I tried changing the 2.4GHz from auto to channel 6
- Have you changed CTS/RTS Threshold in Advanced...Advanced Wireless Settings to 2347? Yes, this is set to 2347
- If you disable AX in Advanced...Advanced Wireless Settings does it help? I'll give it a try.
Thanks
- I'm sure this is crazy, but this Orbi is in the US? (2.4G channels 1-11 only)
