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Forum Discussion
Orbi RBR50 - Cannot Connect August Connect Module
Just bought a Yale smart lock with an August Connect module. Been trying for days to connect the August Connect to my Orbi Wifi with the August technical support. They finally told me that they can...
Is this the product: https://august.com/pages/accessories
It does not show up in the Orbi web interface "Attached Devices" display, correct?
But, it does appear in the Advanced Tab, Security, Access Control in the table of "Allowed Devices not Connected"?
Do you have Access Control "on" or "off"?
Since the MAC address of the device appears in the table, this might be a good time to go into the Advanced Tab, Setup, LAN Setup and reserve an IP address (outside the DHCP range) for the device. Then, remove it from the table.
There should be a way to "Reset" the device (usually a tiny hole labelled "Reset"). You could try resetting the device, stop broadcasting the 5G WiFi SSID, "forget" the Orbi on the smartphone, reconnect to Orbi, and then start up the August App.
CrimpOn - thanks for the reply. The device does show up in the lower table of unconnected devices, but not sure how it got there. I actually tried connecting the device with my Son's iPhone and I think I got closer, but it still wouldn't connect. That may be the time it at least made it to the table.
I have access control on, but I also tried turning it off. I learned how to reset the device with a particular series of button pushes from the manufacturer and now I do it frequently between tests. I have tried forgetting the network, clearing the cache and data of the app in the phone and making sure the app has all permissions. I'll give it a try to set it up in Lan Setup.
Christopher1020 wrote:I have access control on, but I also tried turning it off. I learned how to reset the device with a particular series of button pushes from the manufacturer and now I do it frequently between tests. I have tried forgetting the network, clearing the cache and data of the app in the phone and making sure the app has all permissions. I'll give it a try to set it up in Lan Setup.
After it has an assigned IP in LAN Setup, I would still disable Access Control during the actual setup procedure. Or, at the very least make it "new devices allowed to connect." Oh, geez. I would do BOTH. Allow new devices and then disable access control. Just take that factor out of the picture entirely.