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Forum Discussion

kmatx's avatar
kmatx
Aspirant
Apr 25, 2020

ORBI RBR50 - can't connect to router via ethernet or wifi

After a year of working fine, my Orbi Router just stopped working.  I can't see the wifi network on any device.  I did a factory reset and waited for the blinking amber lights.  Still can't connect. ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Apr 25, 2020

It is often useful to verify that the modem and connection to the modem are working.  i.e. the ethernet plug may have come loose in the socket.

 

Since you have a computer with an ethernet jack, you can try unplugging the orbi from the modem and plugging the computer directly into the modem.

 

There isn't an explanation for a "solid" magenta ring light.

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean 

kmatx's avatar
kmatx
Aspirant
Apr 25, 2020

I have the ethernet cable running directly from my Orbi router to the laptop.  Can't connect to ORBI.  

I'm looking at the light and it is solid magenta for sure.  Maybe it is dead.

 

I know my modem (spectrum)  is fine because I have my old router hooked up to it and it is working perfectly.