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Rick07's avatar
Rick07
Tutor
Aug 12, 2020

ORBI RBR50 - Hardware issue or bricked?

Hi, A first post, so thank you for any help. ORBI RBR50 suddenly stopped working a few days ago after 9 months of problem-free wireless internet. No power surges or brown-outs, no tinkering with an...
Mstrbig's avatar
Mstrbig
Master
Aug 12, 2020

Turn off the Orbi router, press and hold the reset button, turn on the Orbi router, while still pressing the reset button. What happens?

Rick07's avatar
Rick07
Tutor
Aug 13, 2020

Thanks Mstrbig 

Gave it a try.

It boots in the usual way. Green LED on for 30secs. Short burst of Red flashing LED then Green again.

If I continue to hold the reset button for a further 30secs, 3 Red flashes then back to Green with white flashing top LED.

Still no wireless or wired connection.. 

  • Mstrbig's avatar
    Mstrbig
    Master
    Aug 13, 2020
    Once it gets to that point, you have to now set it up using the app. The lights on top should blink white, until it is fully setup, which the will tell you
    • Rick07's avatar
      Rick07
      Tutor
      Aug 13, 2020
      Mstrbig wrote:
      Once it gets to that point, you have to now set it up using the app

      I cannot use the app as there is no wireless  (or wired) network available to connect to.
      Or have I missed something?

       

      • Mstrbig's avatar
        Mstrbig
        Master
        Aug 13, 2020
        Rick07 wrote:
        Mstrbig wrote:
        Once it gets to that point, you have to now set it up using the app

        I cannot use the app as there is no wireless  (or wired) network available to connect to.
        Or have I missed something? 

        Have you tried running the app? Do you see the orbi's wireless SSID on your phone and can you connect to it? If you see it, connect to it, then run your orbi app and install the router.