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ATeamAdam's avatar
ATeamAdam
Guide
Mar 23, 2020
Solved

Orbi RBR50 - instability issues

My kids have been complaining about our wifi for 2 years.  Now that I'm working from home I'm feeling their pain.  I've rebooted my router probably a dozen times in the last week.   Purchased Octob...
  • ATeamAdam's avatar
    ATeamAdam
    Mar 24, 2020

    Thanks for the quick insight.  Appreciate the guidance.

     

    Any Wifi Neighbors near by? If so, how many?  I do have a few wifi neighbors, depending on where you are in the house you can see about a half dozen signals, most of them are pretty weak.

     

    I setup these settings after the factory reset.  Hopefully it goes smooth.

    New config:

    2.4 Ghz Channel - 6

    5 Ghz Channel - 48

    Beamforming - enabled

    MIMO - enabled

    WMM - enabled

    Armor - disabled

    Circle - disabled

    Daisychain - disabled

    Fast Roaming - disabled

    IPv6 - disabled

    20/40 mhz coexistence - disabled

    Short preable - enabled

     

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 23, 2020
ATeamAdam wrote:

Is my router dying?

Probably not, but it might be "sick".  There seem to be two "camps" of Orbi users who have updated firmware to 2.5.1.8

  • For some of us, it "works great".  Same as always.
  • For others, it is a "living nightmare" of issues such as you describe.  There are very long posts about 2.5.1.8 that you can read through.

So, yes, a "Factory Reset" is one possibility.  Save the configuration to your computer. (On the Advanced Tab, Administration, Backup Settings.  Do the Factory Reset: https://www.youtube.com/watch?v=cMw4ePACgc4 When it comes up and is ready to configure, say that you want to "Reload a previous configuration".  This is a relatively painless reset method.

 

If the issue persists, then it may be necessary to reconfigure the Orbi, which for me is over an hour of drudgery because I have made so many setting and assignments.

 

If the issue still persists, some people download firmware 2.3.5.30 from the Netscape support web site and do a Manual Firmware update (actually "down-date").

 

Sorry not to have better news.

MichaelCaz's avatar
MichaelCaz
Aspirant
Apr 27, 2020
How did you get to the Netscape support web and complete the "down-date" of your system?