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Forum Discussion

sawall's avatar
sawall
Aspirant
Jul 11, 2018

Orbi RBR50 - Internet status says Not Connected

I have an Orbi RBR50 (and a satellite).  Looking at the status for the Internet, it says "Not Connected" (see image).  But for the PC hardwired, it works, and wireless works - most of the time.  I ca...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 11, 2018

What is the Mfr and model# of the ISP modem, firewall and this switch?

I would test the router directly connected to the firewall bypassing the switch as a quick test...

 

 

  • sawall's avatar
    sawall
    Aspirant
    Jul 11, 2018

    I can try to connect the Orbi directly to the ISP modem and see if that matters / changes.  It's from Spectrum (aka Charter), but I don't know the model.  The firewall / switch is a Palo Alto.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 11, 2018

      Do you know if the ISP modem is a modem only or does it have a built in router?

       

       

      • sawall's avatar
        sawall
        Aspirant
        Jul 11, 2018

        I think it is a modem only.  It passes the Internet IP directly to my firewall.  But I would need to confirm.  I will have to look up the model and I'm not able to do so at the moment.